We’ve all heard of customer experience, but what about employee experience?
Employee experience encompasses all that people encounter at an organization.
It’s an extensive view at the relationship between the employee and the organization. It involves the very first interaction an employee had with the business and their day-to-day encounters leading up to the day the individual exits the business.
Employee experience tends to be in constant flux and is different for each individual; Therefore, it’s in need of constant care and attention.
Like the quote says, if we want our customers to have a good experience, then shouldn’t our employees too? After all, the customer experience stems from the employees.
How an employee feels about the place where they work is likely being shared; to family members, friends, neighbors, strangers, etc.
If an employee shares, they are appreciated at work, that people listen and respect them, people are likely to support the organization.
Maybe becoming a customer, themselves.
Contrary, if employees share that their boss is disrespectful and that there’s no trust where they work, people are likely to not have anything to do with the organization.
How employees are treated will have ripple effects throughout the company. Which is why it’s vitally important for organizations to get this right from the start.
Word of mouth can either be an organization’s biggest strength, or their greatest weakness.
Just remember, the emotions felt by the employees are likely being reciprocated to the customers.
Hopefully, those emotions are good ones.