Removing Pain Points for Employees

I was away at a conference last week when the internet when down at one of our offices.

Our business relies heavily on technology to operate many aspects of our company. Without internet, one might say we’d be sitting ducks.

Except that’s not what happened. Instead, on their own, staff members worked through the issue to find a solution.

Now, each member of the team had their own responsibilities in their line of work to be working on. They could have easily pushed the problem aside to get their own work done, but they didn’t.

“Together, everyone achieves more,” Charles H. Clark Jr.

They called up internet service providers, ran cables, and made alternative decisions on behalf of getting the internet up and running as soon as possible.

Again, I wasn’t there, and I can only imagine how stressful it might have been for everyone, but it sounded as if they were prepared.

“Expect the best, plan for the worst, and prepare to be surprised,” Denis Waitley.

This could have easily been avoided had I checked my emails.

I had received an email from our internet service provider informing me that they would be turning off our internet if I did not respond back to them within 30 days. Well, 30 days had passed, I still didn’t respond, and so the internet got turned off.

Only this email somehow wound up in my junk folder, so it never got seen.

The point to all of this is that it’s important to remove pain points for employees. Try not to create unnecessary problems for employees. When operations run smoothly, everyone can be more productive, therefore the company succeeds.

Aside from the chaos I caused, I’m thankful to my staff. That our work environment is one that works together to get something done.

We’re all on the same team working towards the same goal.

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