Privacy Policy

What we collect

• What you give us: your name, email, phone number and what you tell us, like your move-in date, the apartment you want, your tour time and your messages. If you take our survey, your answers.
• When you apply: everything on your application, which can include your birth date, Social Security or ITIN number, ID, income and employment, rental history, references and documents. If you add roommates or co-signers, we also get their names and how they’re related to the application.
• From others: listing and rental sites and lead services when you contact us through them; screening companies (consumer reports such as credit, rental and eviction history and criminal records); references, landlords and employers you name; people who add you to an application; our leasing and property management software; and public records.
• Automatically: your device and browser, your IP address and approximate location, the pages you see and the links you click, and how you found us (the site that linked you, and campaign tags or ad codes in the link). We collect some of this with cookies and similar technologies (see below).
• Calls, texts and emails: what you send us, and when. We may record, transcribe or summarize calls and voicemails.
• At our buildings: security cameras in common and outdoor areas, and entry systems.
• If you’re a resident: your lease, payments, requests and messages with us. Card and bank details are handled by our payment providers.

What we do with it

• Reply to you, schedule tours, process applications and screening, and rent to you.
• Run your lease: rent, maintenance, notices, and the resident portal.
• Send you texts, emails and calls about your inquiry, application, lease and home.
• Run, protect and improve our sites, buildings and services, including preventing fraud and keeping people safe.
• Measure how people find us, and advertise our apartments, including on other sites and apps.
• Meet our legal duties, and protect our rights.
• Anything else we tell you about when we collect it, or with your OK.
• We may use automated tools, including AI, to help draft replies and to transcribe, sort and summarize messages.

Cookies and similar technologies

• We and our partners may use cookies, pixels, tags, local storage and similar technologies. They help us keep the site working, remember how you first found us, count visits, see which pages and ads work, and show our ads on other sites and apps.
• Partners such as analytics and advertising companies may collect information through them under their own privacy policies.
• You can block or delete cookies in your browser’s settings, and limit ads in Google’s and Meta’s ad settings. The site still works, but some features may not.
• If your browser sends Global Privacy Control, we treat it as a request to opt out of targeted advertising and of any sale of your information. We don’t respond to Do Not Track signals.

Who we share it with

• Service providers that work for us: hosting, email, phone and texting, payments, leasing and property management software, screening companies, AI tools, and analytics. They may use your information only to do that work.
• Advertising and listing partners, to measure and show our ads. We never give them your mobile number, your texting consent or your application details.
• People on your application, who can see how far it has gotten.
• Companies related to Norhart that own or manage our buildings, for the purposes in this policy.
• A new owner, if Norhart or one of our buildings is sold or reorganized. Information that goes with it goes to the new owner.
• When the law requires it, or to protect the safety, rights or property of our residents, our team or Norhart.
• Anyone else, with your OK.
• We don’t sell your personal information for money. Some laws treat certain advertising tools as “selling” or “sharing” information, or as “targeted advertising.” You can opt out of those any time (see Your choices).

Text messages

• We keep your mobile number, your texting opt-in or opt-out, and the texts between us.
• We do not sell, rent or share mobile numbers or texting opt-in data and consent with third parties or affiliates for marketing or promotional purposes.
• None of the sharing in this policy includes your texting opt-in and consent, except with the phone and texting providers that deliver our texts, and only so they can deliver them.
• Our Terms cover what we text about and how to stop.

Applications and screening

• With your authorization, we get consumer reports from screening companies to decide on your application.
• If we deny your application, or approve it only with conditions, because of a report, we’ll tell you. We’ll name the company the report came from and explain your rights, including your right to a free copy and to dispute anything wrong in it.
• We use screening information only for your application, and as the law allows.

Fair housing

• We don’t use your information to discriminate. If you ask for a reasonable accommodation, we use what you tell us only to consider and provide it, and we share it only with those who need it.

Keeping it safe

• We use reasonable safeguards to protect your information. No website or system is perfectly secure, so we can’t promise your information will never be at risk.
• We keep your information as long as we need it to reply to you, rent to you and run our business, and as long as the law requires us to keep records. After that, we may delete it or remove what identifies you.

Your choices and rights

• Email: use the unsubscribe link, or reply and ask us. We’ll still send messages about your application, lease, rent and safety.
• Texts: see our Terms.
• Cookies and ads: see Cookies and similar technologies above.
• Your information: depending on where you live and the law that applies, you may ask us to:
  • see the information we have about you, and get a copy
  • correct it
  • delete it
  • opt out of targeted advertising, any sale of your information, and profiling used for important decisions about you
  • give you a list of the specific companies we’ve shared it with
  • review a decision about you that was based on profiling
• How to ask: use Contact us below. We’ll check that it’s you. Someone you authorize may ask for you. We’ll answer within 45 days, or tell you if we need more time. We may need to keep some information when the law requires it.
• If we say no, you can appeal by replying to our answer. We’ll answer your appeal within 45 days. If you still disagree, you can contact your state attorney general.
• We won’t treat you differently for using these rights.

Children

• The site is for adults looking for a home. We don’t knowingly collect information from children under 13, and we delete it if we learn we have. We don’t knowingly sell, or use for targeted ads, information about anyone under 16.

Other sites and embedded content

• Our pages may include videos, 3D tours, maps and links from other companies, and our application or payment pages may be run by our providers. Those companies may collect information under their own privacy policies.

Changes

• We may update this policy. The date at the top shows the current version. If we make a big change, we’ll post it here, and tell you directly or ask your OK when the law requires.

Contact us

Questions, or a privacy request? Email [email protected] or call (651) 689-4830.

Norhart Inc. · 1081 4th St SW, Suite #400 · Forest Lake, MN 55025